Results-driven operations leader with 10+ years of progressive experience managing global service teams, optimizing performance metrics, and building high-performing organizations. Demonstrated ability to drive measurable improvements in SLA compliance, customer satisfaction, and team productivity through data-informed decision-making, process redesign, and AI-enabled tooling. ITIL V4 certified with a track record of scaling operations efficiently across enterprise environments.
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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