ADMIN |SOCIAL MEDIA MANAGER VIRTUAL ASSISTANT

Customer Service Representative with eCommerce experience, skilled in Shopify order management, social media support, product listings, and Canva editing, delivering fast and reliable customer solutions. • Handled daily customer inquiries via chat and social media, providing timely and professional support • Assisted customers with orders, payments, product availability, and delivery updates • Processed, tracked, and followed up orders through Shopify • Created and updated product listings, ensuring accurate descriptions, pricing, and inventory • Edited product images and promotional visuals using Canva • Maintained organized storefronts and delivered solutions that improved customer satisfaction

Canva‑skilled VA creating clean, on‑brand visuals for eCommerce and social media, including product images, promos, and short‑form videos. • Designed product images, social media posts, banners, and marketing materials using Canva • Edited and enhanced product photos for Shopify uploads • Customized templates, applied brand guidelines, and maintained visual consistency • Created simple video content and resized graphics for multiple platforms • Organized design files for easy team collaboration

Meta & Social Media Management Experienced in managing Facebook Pages and Ads, including page moderation, Messenger support, posting schedules, and basic ad campaign setup. Skilled in analyzing engagement, creating visuals with Canva, and organizing content to maintain brand visibility and audience growth.

Hands-on experience assisting with email marketing campaigns, including creating and editing email content, managing templates, and designing visuals in Canva to align with brand identity. Skilled in updating and segmenting customer lists, preparing promotional and informational emails, and tracking basic metrics such as open and click-through rates to improve engagement and conversions.

Managed Shopify product listings by creating branded visuals in Canva, writing clear product descriptions, setting prices, organizing variants, and updating inventory to ensure a smooth and professional online store. • Designed product images and promotional materials using Canva • Uploaded and optimized products on Shopify (descriptions, pricing, variants, inventory) • Maintained consistent branding and performed quality checks for accuracy and user experience