Currently, I lead the Trust & Safety Team at an e-commerce company, where I handle Chargebacks, Buyer Fraud Reviews, and Payouts support for sellers. I also oversee Marketplace Integrity, which focuses on off-site transactions.
Having experience with Chargebacks on both the issuer and acquirer sides is a plus. I have spent 2 years as a Chargeback or Dispute Analyst working with various financial institutions like RushCard, Brightwell, FasterMoney, and NetSpend. Additionally, I served as a regulatory Chargeback Compliance Auditor for 1 year and 1 month, supporting Chime Bank.
Experience: 2 - 5 years
Have background in customer support via voice, email and chat and handled different company (financial and e-commerce).
Experience: 2 - 5 years
Have handled a team supporting different lines of business (Resolutions, Trust & Safety, and Email and Chat Customer Support).
Experience: 2 - 5 years
Have experience on chargeback both the acquirer and issuer sides.
Experience: 5 - 10 years
Data analysis and insights based on the presented numbers.
Experience: Less than 6 months
Manual and import data entry
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