Admin Assistant with a strong background in customer service, quality analysis, and virtual assistance across various industries, including insurance, healthcare, and NDIS services. Proven ability to lead teams, manage performance, and ensure compliance with industry standards. Skilled in appointment setting, CRM tools (Zoho, Trello), client onboarding, and conflict resolution. Adept at delivering high-quality support, improving operational efficiency, and maintaining strong client relationships in both remote and on-site environments.
Experience: 1 - 2 years
Admin Assistant for an Australia-based account, responsible for providing clear and accurate information to NDIS participants about how and when they can use their government-funded budgets for approved activities.
Experience: 1 - 2 years
Outbound Insurance Verifier responsible for verifying customer information to determine eligibility for Auto and Home insurance quotes across all U.S. states.
Experience: 1 - 2 years
Responsible for managing client information, establishing connections, and scheduling appointments with potential customers interested in discussing Insurance and Financial Services.
Experience: 6 months - 1 year
Manages a team of content moderators to ensure compliance with client-provided guidelines. Also conducts Internal Business Review evaluations, monitors KPIs, provides daily performance data, and ensures efficient and balanced management operations.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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