Customer Service & Operations Support | Email, Chat, CRM, Calls

Skills Summary I have solid experience handling customer inquiries through phone, email, and chat. I’m comfortable explaining policies, resolving issues, following up on requests, and making sure customers feel heard while still protecting company guidelines. I stay calm during difficult conversations and focus on clear, respectful communication. Administrative & Operations Support I support day-to-day operations by managing records, updating trackers, preparing documents, and coordinating follow-ups. I’m detail-oriented and organised, which helps prevent missed steps and errors. I work well with structured processes and make sure tasks are completed properly and on time. CRM & Data Management I’ve worked with CRM systems and internal platforms to update client profiles, track interactions, and manage follow-ups. Accuracy matters to me, especially when handling client data. I’m also comfortable verifying information, maintaining clean records, and cross-checking details. Tools & Systems I regularly use Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office tools, Canva (basic), and internal systems from my banking background. I learn new tools quickly and follow workflows closely once they’re defined. Lead Handling & Coordination I’ve supported lead management tasks such as responding to inquiries, tracking leads, updating contact databases, and coordinating next steps. I focus on organisation and consistency rather than aggressive sales tactics. Work Style & Reliability I’m reliable, punctual, and comfortable working independently, including night shifts if needed. I pay attention to detail, follow instructions carefully, and flag issues early. I adapt well to change and value clear communication and steady workflows.