Hi there,
I’m a Virtual Assistant with 4+ years of hands-on experience working directly with business owners and CEOs from the U.S., Canada, India, and China. I specialize in customer service, appointment setting, lead management, and high-volume calling—supporting businesses that need reliability, follow-through, and clear communication.
In my previous roles, I have:
Handled inbound & outbound calls, live chat, and
Managed high-volume cold calling (up to 200 calls/day), qualifying leads, handling objections, and identifying motivated prospects before passing them to the sales team.
Booked and managed 300+ leads, scheduled appointments, sent confirmations, and consistently followed up with unreachable contacts.
Supported CEOs as an Executive Virtual Assistant, handling
Assisted with social media engagement for a U.S. fitness business by responding to messages, comments, and supporting basic posting.
While I may not have direct experience in every industry, I am highly adaptable, quick to learn, and confident in applying my appointment setting, CRM, and customer communication skills to any business model.
If you’re looking for someone who:
Shows up consistently
Communicates clearly
Follows instructions and meets deadlines
Handles leads and customers professionally
I’d be happy to discuss how I can support your business.
Looking forward to working with you,
Wencel
Experience: 6 months - 1 year
APPOINTMENT SETTING What I Do / Handle Contact leads via phone, email, and social media Qualify prospects before booking appointments Schedule meetings based on client availability Confirm appointments and send reminders Follow up on no-shows and reschedule when needed Maintain a high show-up rate Tools Used Calendar tools (Calendly, Google Calendar) CRM systems Dialers & VoIP tools Email and SMS tools
Experience: 1 - 2 years
COLD CALLING – REAL ESTATE What I Do / Handle Make outbound cold calls to homeowners, buyers, and investors Qualify leads based on motivation, timeline, and budget Handle objections and build rapport with prospects Gather accurate property and contact information Follow up with interested prospects consistently Set appointments for real estate agents or acquisition managers Tools Used Auto/Power Dialers (Mojo, CallTools, BatchDialer) CRM systems (Podio, Follow Up Boss, GoHighLevel) Google Sheets for lead tracking Call recording & monitoring tools
Experience: 6 months - 1 year
LEAD GENERATION What I Do / Handle Research and identify potential leads and decision-makers Generate leads through online research, databases, and social media Qualify leads based on business needs and interest Organize and update lead lists accurately Maintain high-quality data for sales and marketing teams Tools Used LinkedIn Sales Navigator Apollo.io, ZoomInfo, Hunter.io Google Sheets / Excel CRM systems Email verification tools
Experience: 6 months - 1 year
What I Do / Handle Handle inbound and outbound customer inquiries via phone, email, and chat Provide product and service information to potential and existing customers Resolve customer concerns, complaints, and follow-ups professionally Build strong relationships to increase customer satisfaction and retention Upsell and cross-sell services when appropriate Maintain accurate customer records and interaction notes Tools Used CRM tools (Salesforce, HubSpot, Zoho, etc.) Email platforms (Gmail, Outlook) Live chat tools (Zendesk, Intercom) Google Workspace (Docs, Sheets, Calendar) VoIP / Dialers
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