Healthcare Virtual Assistant

I am a HIPAA-certified Healthcare Virtual Assistant with over 3 years of experience in high-volume patient coordination and clinical support. I have a proven track record of handling 70–80+ daily inquiries, specializing in dental, orthodontic, and chiropractic administrative workflows. My expertise includes managing complex multi-provider schedules, educating patients on treatment plans, and ensuring seamless office operations using EHR tools like Dentrix and Atlas. I focus on delivering compassionate patient care while maintaining 100% documentation accuracy and strict compliance with healthcare privacy standards.

I possess over 3 years of hands-on experience managing the full Revenue Cycle (RCM) for dental, orthodontic, and chiropractic practices. My expertise spans the entire cycle, from initial patient registration and eligibility verification to claims submission, payment posting, and denial management. I am highly proficient in resolving complex billing discrepancies and assisting patients with financial concerns regarding treatment plans and insurance coverage. By implementing strategic follow-up processes and utilizing EHR tools like Dentrix and Atlas, I have successfully optimized clinic cash flow and reduced appointment no-show rates by 30%, directly impacting the practice's bottom line.

I have over 3 years of extensive experience in insurance verification and authorization for U.S. and Canadian healthcare providers. My expertise includes conducting comprehensive benefit checks for private insurance and government programs like Medicare, ensuring coverage for complex dental, orthodontic, and chiropractic procedures. I am highly proficient in navigating EHR systems like Dentrix and Atlas to document authorizations, resolve billing discrepancies, and ensure 100% HIPAA compliance. By accurately verifying benefits upfront, I have consistently helped practices reduce claim denials and improve overall revenue cycle efficiency.