My name is Gianna Marseille R. Aquino, and I’m a licensed Medical Technologist from the Philippines. I have experience working in both clinical and administrative healthcare settings.
I previously worked as a Customer Service Representative at Maxicare, an HMO company here in the Philippines, where I handled patient scheduling, coordination with providers, and Letter of Authorization processing. That experience really strengthened my communication, multitasking, and data management skills. After earning my license, I worked as a Medical Technologist in a government hospital, where I gained hands-on experience in diagnostics, laboratory procedures, and patient interaction, especially during the COVID-19 testing period.
Experience: 1 - 2 years
With a background as a licensed Medical Technologist and former Customer Service Representative at Maxicare, I’ve developed strong skills in both the clinical and communication aspects of patient care. I’ve assisted patients during laboratory procedures, ensuring their comfort and understanding, and have coordinated appointments and authorizations to make their healthcare experience smooth and stress-free. My approach to patient care focuses on empathy, accuracy, and professionalism, ensuring that each patient feels supported and valued throughout the process.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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