I am a Licensed Customs Broker with a solid background in customer service and documentation processing with the Bureau of Customs. I am currently transitioning my expertise into the remote space as a Freight Broker Virtual Assistant.
My experience in customs clearance has taught me how to handle complex paperwork, communicate with various stakeholders, and solve logistics bottlenecks under tight deadlines. I am highly familiar with shipping terms, bills of lading, and supply chain workflows. Combined with my customer service background, I can confidently handle carrier dispatching, check calls, load tracking, and data entry with high accuracy. I am looking to help freight brokers streamline their daily operations and scale their business.
Experience: 1 - 2 years
My line of work focuses primarily on customer service, where I handle client inquiries and resolve issues efficiently. In addition, I am a licensed customs broker, which means I am highly experienced in managing, verifying, and processing critical documentation with the Bureau of Customs. This unique background has trained me to maintain a high level of accuracy, stay highly organized under pressure, and provide excellent communication—skills that allow me to deliver top-tier support and effectively moderate online communities.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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