Alma
Customer Experience |Change Management | I ---------- Management
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
Bachelors degree
Last Active
June 26th, 2026 (yesterday)
Member Since
October 28th, 2025
Profile Description
With over a decade of hands-on experience in service delivery and operations, the applicant presents a solid track record of leading a successful projects that resulted in enhanced customer satisfaction and improved operational efficiency.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Manage large amounts of incoming phone calls/emails. Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Take the extra mile to engage customers
Office and Administration » Team Leadership
Experience: 2 - 5 years
Oversee the whole team and it's performance. Establish clear expectations and KPI. Evaluate the quality of work to ensure it meets the standards and complies with company regulation.
Other Skills
Software » Robotic Process Automation
Experience: 2 - 5 years
Automate change notifications to ensure all relevant parties are informed without manual intervention.
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- IQ
- Score: 94
- DISC
- Dominance: 55%
- Influence: 21%
- Steadiness: 12%
- Compliance: 12%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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