I am a dedicated Customer Service Professional with over four years of experience supporting Capital One customers at Sitel Philippines. Throughout my career, I handled inbound and outbound calls, account verification, fraud-related concerns, escalated cases, and customer support while maintaining professionalism and confidentiality.
I also have leadership experience as a Store Supervisor, where I managed daily operations, coordinated staff, and ensured smooth business operations.
I am currently looking for a long-term work-from-home opportunity where I can contribute my communication, problem-solving, and organizational skills. I am a fast learner, dependable, and always willing to learn new tools and systems. I value honesty, commitment, and delivering excellent service to every customer.
I am open to Customer Service, Healthcare Support, Administrative Support, Appointment Scheduling,
Experience: 2 - 5 years
Proven ability to identify customer needs and recommend relevant products. Recognized as a Top Agent for consistently achieving upselling targets.
Experience: 2 - 5 years
Experienced in documentation, record management, reporting, and maintaining accurate customer information while supporting daily operations.
Experience: 2 - 5 years
4+ years of experience handling inbound/outbound calls, account verification, customer support, fraud resolution, and escalated cases.
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