Market Research & Data Management Virtual Assistant | Lead Generation | Google S

Assisted with marketing research, lead generation, and outreach support. Experienced in collecting market data, identifying potential clients, and organizing leads using CRM systems and Google Sheets. Also helped improve messaging and marketing strategies in contract-based projects.

I have extensive experience in professional communication across teaching, sales, and customer service. As a Customer Service Representative at iQor, I handled irate clients, resolved issues, and consistently exceeded sales targets by 70%, using effective negotiation and clear, empathetic communication. As an ESL Teacher and classroom teacher, I guided students to express themselves clearly, improved their speaking confidence, and managed classroom behavior through positive communication strategies. My experience as a tour guide and delivery rider further strengthened my ability to interact with diverse people, provide clear instructions, and ensure client satisfaction. I am skilled in verbal and written communication, active listening, and adapting messages to different audiences, making me confident in handling customer inquiries, phone calls, or educational instruction.

I am an experienced sales professional with a proven track record of exceeding targets. As a Customer Service Representative at iQor, I consistently exceeded sales goals by 70% by understanding client needs, presenting tailored solutions, and building strong customer relationships. I am skilled in lead generation, client follow-up, persuasive communication, and closing deals. I am results driven, patient, and adaptable, able to work with diverse clients and maintain professionalism under pressure. My experience in sales has also strengthened my problem-solving, negotiation, and interpersonal skills, which I apply in both business and educational settings.

I have solid experience in office administration, general admin tasks, and customer support. I have managed incoming and outbound calls, email correspondence, appointment scheduling, and social media accounts, ensuring smooth operations and client satisfaction. In my roles, I have developed strong organizational, multitasking, and communication skills, along with proficiency in using office tools and maintaining accurate records. I am reliable, detail-oriented, and efficient, capable of handling administrative tasks while supporting teams and clients remotely or on-site.