Financial analyst, payroll analyst, data entry

Over the past six years, I have developed extensive experience in data analytics, where I tackled a wide range of analytical and operational challenges. My role involved collaborating with business partners to align on key definitions, metrics, and performance measurements - ensuring data consistency and accuracy across teams. I successfully led some projects, set up and standardization of speech analytics processes to support near-term coaching initiatives, enhancing both customer experience and operational efficiency. I also contributed to the design and implementation of a scalable artificial intelligence (AI) and speech analytics platform, aimed to improving complaint capture and enabling deeper insight into customer interaction. This experience strengthened my ability to translate complex data into actionable insights, foster collaboration across departments, and apply analytics to drive measurable business improvements.

Over the past several years working in the BPO and corporate sectors, I have strengthened my communication skills and built confidence in interacting with diverse audiences. My experience has taught me to be expressive, speak up effectively, and receive feedback constructively, enabling me to collaborate efficiently and maintain strong professional relationships.

I have been an exceptionally fast and accurate typist since 2007 consistently exceeding average words-per-minute benchmarks while typing without looking at the keyboard. I also have extensive experience in transcribing courtroom minutes and calls, capturing information accurately and efficiently through active listening. My skills combine speed, precision, and attention to detail, making me highly reliable for transcription and documentation tasks.

I have over four years of experience processing US payroll for small business clients, ensuring full compliance with federal and state regulations. I consistently achieved 100�curacy, and my natural aptitude and passion for working with numbers made handling payroll both efficient and rewarding. Through this experience, I developed strong attention to detail, problem-solving skills, and the ability to provide reliable support to clients while maintaining compliance and operational excellence.