I have been a Call Center Agent for almost 5 years in an American Company here in Cebu City, Philippines.
Working as a Sales Representative, Customer Support Representative and Technical Support Representative required me to do outbound cold calling and taking inbound calls, sending fax/email, or snail mail.
It also entails doing some after-sales tasks like managing customers' accounts, handling billing concerns, answering account-related and customer service inquiries, handling payment concerns, and even providing troubleshooting resolutions for technical issues.
My global working experience and the training I undergone further develop my English Communication Skills and Basic Computer Skills.
I have worked as an Appointment Setter for 2 years.
We do cold calling to prospective customer, inviting them to try out our new products.
We sent them email invitation if not reached through the phone. And if they show interest, we transfer them over to our Senior Analyst.
If they need further information about the product, then our Senior Analyst will be the one to do follow up call on them.
I am also an Independent Supervisor in one of a Wellness Product based in the US and one of my tasks is to train Independent Distributors on how to generate leads, do sales pitch, market the the product, organize events, and eventually be able to assist Independent Distributors to expand to other location they decided to.
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