Overview
Looking for full-time work (8 hours/day)
at $5.83/hour ($1,120.00/month)
Associates degree
Last Active
June 27th, 2026 (2 days ago)
Member Since
October 22nd, 2025
Profile Description
Operations and Customer Experience/Enrollment Leader with over 12 years of combined experience in BPO operations, Logistics coordination, and data-driven performance management. Recognized for improving service quality, strengthening team engagement, and optimizing workflows to exceed KPI targets. Experienced in leading high-performance team, resolving complex escalations, and driving operational efficiency in fast-paced environments.
Top Skills
Office and Administration » Administrative Support
Experience: 10+ years
Solid proficiency in Microsoft Word/Excel, documentation tools, transcription training, and general office systems.
Customer Support » Customer Relationship Management
Experience: 10+ years
Over 12 years dealing with customers, escalations, patient concerns, service recovery, and satisfaction improvement — from frontline support to leadership.
Other Skills
Customer Support » Healthcare
Experience: 1 - 2 years
Experience includes benefits verification, claims, prior authorizations, medical navigation, and HIPAA-aligned documentation. Strong niche expertise.
Office and Administration » Data Management
Experience: 10+ years
Demonstrated across data entry work, CRM improvements, medical documentation, and warehouse/inventory record control.
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- IQ
- Score: 109
- DISC
- Dominance: 14%
- Influence: 16%
- Steadiness: 42%
- Compliance: 28%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.