I have been working in a BPO company for 9 years. Currently, I handle a financial account based in Australia and New Zealand, specifically an Experian campaign, where we manage all customer transactions made with merchants using their debit or credit cards. I’ve handled various campaigns in the BPO industry since I started working there right after graduating from college. This job has been my bread and butter ever since.
Experience: Less than 6 months
Analytical thinking is one of my skills because when I entered the BPO industry, I worked in several back-office roles. These included data interpretation, research and evaluation, root cause analysis, and strategic thinking.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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