Web Hosting l Technical Support Expert for 9 years

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 12th, 2024 (67 days ago)

Member Since

May 10th, 2017

Profile Description

Hello there! I come with over 8 years of dedicated experience in a top web hosting company, where I've honed my expertise in troubleshooting website issues and proficiently managing hosting services. During my tenure, I've gained extensive exposure to leading hosting providers such as GoDaddy, HostGator, and AWS.


Hosting management includes (managing servers in Lightsail and Manage Wordpress, Wordpress Installation, installing a theme, and installing plugins. Email Creation, Malware Removal, Domain Registration, Subdomain Creation, Domain Transfer, File Management, Site Backup, SSL Setup, PHP version, Increase php configurations, FTP and DNS Configuration.   
Here are the tools of my expertise:
*  WordPress
* Cpanel
* WHM* Zendesk
* Salesforce
*AWS Lightsail*Filezilla
*Zoho
*Google Analytics* Microsoft Office
* Google Suite
*Adobe Photoshop & Canva• Image enhancements and editing
*Proficiency in communication tools like Slack, Zoom, Google Meet, Microsoft Teams, and Gmail.

In addition to my expertise in web hosting, I have a proven track record in managing e-commerce accounts. I excel as an efficient e-commerce specialist, with a strong focus on customer care encompassing sales, support, and retention.
My e-commerce skill set are: 
-Accurate shipment tracking USPS, FedEx, and other carriers, process shipping labels, create BOLs-Checking the inventory, including identifying and rectifying missing units.-Effective management of damage claims, refunds, and returns.-Regular maintenance and optimization of product listings.-Organized handling of returns, credit memos, and various customer inquiries through chat and emails using the Zendesk platform.-Process customer orders, refund, coordinate with carriers, collaborate with Purchasing and Accounting -Ensure assigned/accepted Customer Service help desk tickets are completed to achieve 90% of target times

Tools and platforms that I have experience with.
*Homedepot*CommerceHub*Wayfair* E-commerce*Amazon
*Shopify 

I understand the need of every business in terms of taking care of customers, Identifying their needs, and be able to satisfy them whatever business they may have. My mission is to help Entrepreneurs and Business owners who are struggling with their day-to-day tasks so that they can focus more on the important part of their business. A comforting partner who delivers predictable and stable quality services
All of the experiences that I have had have made me a stronger focused person, and this will be a big asset to any company. I'm excited to meet new clients so I can share what I have and help them with what they need.

I am always up for learning and challenges, I give my best to improve my skills and my work. I want a long-term project where I can help you and your business for future growth, but I am also open to short-term projects.

I'm available anytime. Let's talk!