Basic Financial Management and Chargeback Dispute Management

Financial Data Management: Managed financial data within a Property Management System (PMS). Reconciliation: Executed monthly bank reconciliations to ensure accuracy and compliance. Chargeback Dispute Resolution: Managed chargeback disputes, including distinguishing between fraudulent and non-fraudulent claims and preparing counter-documentation.

Handled diverse customer inquiries (billing, technical, in-app issues) across multiple industries (wireless, cable, transport). Became a Front Desk Attendant to a hotel in California, via kiosk.

Performed basic troubleshooting and resolved in-app related issues (log-in credentials, safety restrictions).

My experience focused heavily on consultative sales, which required me to first establish rapport with a customer and then use specific questioning techniques to uncover their exact needs before offering a solution. This approach is perfectly suited for a chat environment where efficiency and clarity of communication are paramount. I’m comfortable adapting my sales pitch. While my previous product was smartphones, my process of assessing need vs. affordability is universal and can be applied immediately to promoting digital subscriptions and content offerings via written communication