Customer Support Representative and After Sales Support Technician

Provided technical support and repair services for audio and video equipment, including televisions, speakers, amplifiers, and home entertainment systems. Diagnosed and resolved product defects, performed calibration, and ensured equipment met quality and performance standards. Assisted customers with product setup, troubleshooting, and warranty claims to ensure full satisfaction. Coordinated with suppliers and service teams for parts replacement and documentation of service reports. Delivered on-site and in-shop repairs while maintaining a high standard of customer service and professionalism.

Provided accurate information on gas and electricity usage, payment plans, and meter readings. Handled service requests, complaints, and disconnection or reconnection arrangements with professionalism and empathy. Processed payments, refunds, and account adjustments in compliance with company and regulatory policies. Ensured high customer satisfaction by delivering efficient, courteous, and knowledgeable service in every interaction.

Transcribed audio and video recordings accurately into written text with attention to detail and proper formatting. Listened carefully to identify speakers, capture correct grammar, and ensure clarity in transcription. Reviewed and proofread transcripts to correct errors and maintain high accuracy levels. Handled general, interview, and meeting transcription projects while meeting deadlines. Developed strong typing speed, listening skills, and familiarity with transcription tools and software.

Created basic visual designs such as social media posts, presentations, posters, and marketing materials using Canva. Applied design principles including layout, color coordination, and typography to produce clean and engaging visuals. Used Canva templates and tools to edit images, add text, and incorporate branding elements. Collaborated on simple design projects and continuously learned new features to improve creativity and design quality.

Created and edited short-form videos using CapCut for social media platforms. Applied basic transitions, effects, text overlays, and background music to enhance video quality. Assisted in content planning, trimming clips, and adjusting audio and visual elements for better storytelling. Continuously learned editing techniques to improve creativity, pacing, and overall video presentation.