Customer Support Specialist | Virtual Assistant | Researcher

Overview

Looking for full-time work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Bachelors degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

October 17th, 2025

Profile Description

My objective is to obtain a position where I can maximize my customer
relations, staff leadership, communication skills and problem analysis in a
challenging environment to achieve the corporate goals.
I have good communication skills such as written and spoken English language, and good with dealing with customers since I've been working in customer service industry for more than 10 years. I have started my career in customer service industry specifically in Technical Support field last May of 2009 and have been providing assistance and issue resolutions to clients' members/customers and make sure that their expectations were met or even exceeded. I have been trained to attend to client needs in a timely manner and make sure that I have provided them the best quality of service possible. With my efforts and hard work, I've been recognized and got promoted in just a short span of time, from a simple consultant, to a Subject Matter Expert or Senior Consultant. I've been handling people for more than a year driving them to meet client needs.
On 2011, I have d ---------- to take my skills and knowledge online through Upwork ( formerly oDesk). I had multiple contracts on which I have worked as Virtual Assistant for different clients, and I am confident that I have gathered enough knowledge on the following, but not limited to:
- Quality Monitoring / Quality Assurance
- Chat Support
- Email Handling
- MS Office knowledge especially in MS Excel & MS Word
- Extensive Web Research
- Data Entry / Data Mining
- Screencasting
- Basic Graphic Designing
- Newsletter
- Social Media Marketing (Facebook, Twitter, LinkedIn, etc.)
- Python Automation