Results-driven Team Leader with over 7 years of experience in customer service, sales, and e-commerce support. Skilled in leading high-performing teams, driving operational efficiency, and ensuring exceptional customer satisfaction. Adept at coaching and performance management, with a proven ability to analyze key metrics such as CSAT, FRT, and ticket resolution to improve overall team performance. Experienced in using tools like Gorgias, Zendesk, Shopify, and Deposco to streamline workflows and deliver outstanding service experiences. Recognized for strong leadership, empathy, and a hands-on approach to developing people and processes.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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