Award-Winning Healthcare Quality Analyst & Insurance Specialist with over 10 years of experience in the BPO industry. Expert in Revenue Cycle Management, insurance verification, and complex claims adjudication with a solid understanding of medical terminologies and insurance policies. Recognized as Best Senior QA (2025) and a multi-year Best Escalations Specialist (2017, 2019–2021) for maintaining 100% data accuracy and driving alignment between onshore and offshore teams. Proven track record in managing high-volume workloads, reducing claim rejections, and accelerating the reimbursement cycle in fast-paced, high-pressure environments.
Experience: 5 - 10 years
Handled inbound calls from healthcare providers, answering inquiries about a member's eligibility, benefit coverage, claims and even provider's credentialing.
Experience: 10+ years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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