With four years of experience in the BPO industry supporting major clients like Verizon, Sprint, and Energy Australia, I have built a strong foundation in customer service, communication, and problem-solving. I’ve successfully handled service-to-sales operations, mobile order support, and billing inquiries with professionalism and empathy.
Following my BPO tenure, I worked onboard a cruise ship with Norwegian Cruise Line Holdings, where I further honed my adaptability, teamwork, and commitment to excellence in high-pressure, fast-paced environments. This diverse background has equipped me with the resilience, interpersonal skills, and operational discipline essential for remote roles that demand both independence and collaboration.
Experience: 2 - 5 years
With four years of experience in the BPO industry supporting major clients like Verizon, Sprint, and Energy Australia. Skilled in delivering empathetic, efficient customer service across diverse industries, with a proven ability to resolve inquiries, support sales, and manage billing concerns professionally. Experienced in handling high-volume interactions while maintaining clarity, patience, and a customer-first mindset
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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