Social Media Manager and Customer Service Representative

Over 2 years of experience as a Customer Service Representative in a BPO environment, providing support to international clients across the telecommunications, e-commerce, and financial services sectors. Responsibilities included managing inbound and outbound calls, live chat, and email support. Handled a wide range of customer concerns including billing inquiries, product or service questions, and technical issue resolution. Demonstrated strong communication and problem-solving skills while consistently meeting performance metrics such as CSAT, AHT, and FCR.

Social Media Manager focusing on brand awareness, engagement, and community growth. My responsibilities included planning content calendars, designing visual content using tools like Canva, writing captions aligned with brand voice, and scheduling posts through platforms such as Meta Business Suite and Buffer. I actively monitored comments and messages to ensure timely customer engagement and support, collaborated on social media campaigns, and analyzed performance metrics to refine content strategy. Platforms I’ve worked with include Facebook, Instagram, and TikTok.