Customer Service & Virtual Assistant | Auto Insurance & Lead Management Experien

I worked as a Customer Service Representative in the auto insurance industry, where I helped clients with policy inquiries, claims assistance, and billing concerns. My role involved explaining coverage details, updating customer information, and ensuring each client received clear and accurate support. I developed strong communication and problem-solving skills while maintaining a professional and friendly approach to deliver excellent customer service

I have experience in cold calling where I handled outbound calls, followed up with warm, cold, and hot leads, and communicated with potential customers in a professional and friendly manner. My experience helped me develop strong communication skills, confidence in speaking with different types of people, and the ability to build rapport while staying organized with follow-ups and customer interactions.

I managed an Airbnb rental where I handled everything—I was responsible for handling guest inquiries, bookings, checking calendar for availability and assisting guests all throughout their stay. Coordinates housekeeping teams ensuring a clean and comfortable environment for every guest. Maintaining spreadsheets updated, refunds are some of my admin tasks.