Leandro

Virtual Assistant | Fraud and Claims Administration

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Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

June 4th, 2026 (4 days ago)

Member Since

October 11th, 2025

Profile Description

Highly organized and proactive professional with over ten years of experience in the BPO industry, successfully transitioning expertise into a dedicated Virtual Assistant role. Proven ability in meticulous administration, back-office support, and complex risk management. Currently leveraging strong analytical skills as a part-time Mystery Shopper to provide detailed product and service reviews, demonstrating strict confidentiality and process efficiency in a remote setting.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Provided comprehensive product and service information to customers, specializing in diagnosing and solving complex technical issues using expert product knowledge.

Customer Support » Customer Service » Fraud detection

Experience: 5 - 10 years

Managed all customer claims, conducting intensive investigation, fraud detection, and chargebacks, and providing clear, timely updates to all stakeholders Covers jobs responsible for identifying, researching, and analyzing complex fraud and claims trends to ensure regulatory compliance and process integrity. Performed essential administrative support tasks such as tracking vital information, creating meeting presentations, and accurately **handling minutes of meeting.

Office and Administration » Quality Assurance

Experience: 1 - 2 years

Provide feedback and present ideas for improving or implementing streamlined processes and tools within the fraud and claims functional area. Perform complex operational tasks, including meticulous review, verification, and identification of customer transactions to detect and prevent fraud and mitigate losses. Act as a Subject Matter Expert (SME), providing crucial procedural interpretation and administrative guidance to less experienced staff.

Other Skills

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacoor, Cavite

Tests Taken: IQ
Score: 125: DISC
Dominance: 23
Influence: 7
Steadiness: 39
Compliance: 31: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”