Hi! I’m Shiela, a Customer Service Representative with experience in providing reliable and professional support to customers and members. I specialize in handling inquiries, resolving issues, and delivering clear, empathetic communication to ensure customer satisfaction.
I’ve worked in fast-paced environments where accuracy, patience, and time management are essential. I am comfortable working independently or as part of a team and I’m always eager to learn new tools and processes.
Here’s what I can help you with:
- Customer support
- Handling inquiries, complaints, and account concerns
- Appointment scheduling and follow-ups
- Billing and account issue resolution
- Data entry and administrative support
- Strong active listening and problem-solving skills
I’m dependable, detail-oriented, and committed to helping businesses provide excellent customer experiences. Let’s work together and make your clients happy .
Experience: 2 - 5 years
Majore, Alabang | Nov 2022 – Aug 2023 - Assisted customers with complaints, cancellations, and reservations. - Maintained records of interactions and ensured customer satisfaction. - Worked with team to improve service processes. Customer Service Representative Optum, Alabang | Sep 2023 – Nov 2025 - Responded to member inquiries about healthcare plans, appointments, and billing. - Guided members through processes clearly and efficiently. - Documented interactions and followed up to resolve issues.
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