Shiela

Customer Service Rep | Customer Support, Scheduling & Billing

40 ID PROOF
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Overview

Looking for any work (8 hours/day)

at $3.33/hour ($640.00/month)

High school diploma

Last Active

June 26th, 2026 (2 days ago)

Member Since

October 10th, 2025

Profile Description

Hi! I’m Shiela, a Customer Service Representative with experience in providing reliable and professional support to customers and members. I specialize in handling inquiries, resolving issues, and delivering clear, empathetic communication to ensure customer satisfaction.

I’ve worked in fast-paced environments where accuracy, patience, and time management are essential. I am comfortable working independently or as part of a team and I’m always eager to learn new tools and processes.

Here’s what I can help you with:

- Customer support (email, chat, and phone)

- Handling inquiries, complaints, and account concerns

- Appointment scheduling and follow-ups

- Billing and account issue resolution

- Data entry and administrative support

- Strong active listening and problem-solving skills

I’m dependable, detail-oriented, and committed to helping businesses provide excellent customer experiences. Let’s work together and make your clients happy .

Top Skills

Experience: 2 - 5 years

Majore, Alabang | Nov 2022 – Aug 2023 - Assisted customers with complaints, cancellations, and reservations. - Maintained records of interactions and ensured customer satisfaction. - Worked with team to improve service processes. Customer Service Representative Optum, Alabang | Sep 2023 – Nov 2025 - Responded to member inquiries about healthcare plans, appointments, and billing. - Guided members through processes clearly and efficiently. - Documented interactions and followed up to resolve issues.

Other Skills

Basic Information

Age
24
Gender
Female
Website
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Address
Tests Taken
None
Government ID
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