Reliable Customer Support VA with experience in customer communication, chat support, telecom troubleshooting, and administrative tasks. Experienced in handling high-volume customer interactions while maintaining professionalism and accurate documentation. Familiar with Google Workspace, Canva, ChatGPT, and remote communication tools. Open to long-term remote opportunities with US, UK, and AU clients.
Experience: 6 months - 1 year
I provided exceptional support to customers through phone and chat, assisting with account inquiries, billing concerns, and technical troubleshooting. I handled a high volume of calls daily while maintaining professionalism and empathy in every interaction. My role also involved upselling or offering plan upgrades based on customer needs, ensuring customer satisfaction, and adhering to company policies and performance metrics.
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