Anjo
Workforce Management and Real Time Analyst | KPI and Operations Optimization Spe
Verified
Overview
Looking for part-time work (4 hours/day)
at $4.99/hour ($480.00/month)
Bachelors degree
Last Active
June 25th, 2026 (2 days ago)
Member Since
October 7th, 2025
Profile Description
I help companies improve operations through smart workforce management and data driven decisions.
With over 10 years of experience in WFM, reporting, and process improvement, I support leadership teams in managing KPIs, improving SLA performance, and optimizing staffing allocation.
In my current role as a Real Time Analyst, I monitor performance metrics, identify gaps, and collaborate with department heads to reduce wait times and improve agent productivity.
I am trained in Lean Six Sigma and Advanced Workforce Management. I focus on practical solutions that increase efficiency and reduce operational waste.
If you need someone who understands numbers, operations, and people management, I am ready to support your team.
Top Skills
Office and Administration » Data Analytics
Experience: 2 - 5 years
Detail-oriented and analytical Workforce & Reports Analyst with over 5 years of experience in data analysis, reporting, and cross-functional team collaboration. Adept in data cleansing, KPI monitoring, and delivering actionable insights. Proven ability to communicate effectively with partners, project leads, and stakeholders. Seeking to leverage analytical and technical expertise to support the Propensity to Buy (P2B) program
Customer Support » Customer Service
Experience: 5 - 10 years
Customer Service Professional with several years of experience dedicated to enhancing customer satisfaction and loyalty. Proven ability to manage high-volume customer inquiries, effectively resolve complex issues, and provide detailed product/service information across multiple channels (phone, email, chat). Expert in documenting interactions and maintaining the highest standard of professional communication.
Accounting » Business Analysis
Experience: 2 - 5 years
Analyzed, documented, and managed end-to-end requirements for corporate travel and expense management projects. Developed comprehensive documentation by facilitating stakeholder workshops, ensuring all technical implementations were accurately aligned with business strategy and designed to maximize operational value.
Other Skills
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Muntinlupa, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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