Jefferson

Virtual Asssitant | Quality Analyst | Customer Service Associate

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 24th, 2026 (today)

Member Since

October 6th, 2025

Profile Description

Quality Analyst with expertise in call center operations, focused on monitoring, evaluating, and improving customer service performance. Skilled in call audits, quality scoring, and agent coaching to ensure compliance with company standards and enhance customer satisfaction. Proficient in using QA tools, CRM systems, and reporting dashboards to drive continuous improvement.

Top Skills

Office and Administration » Data Analytics

Experience: Less than 6 months

to get to the bottom of things and solve a problem or find an answer. Analytical thinkers don't assume anything about the problem at hand; instead, they begin by questioning everything about the issue.

Office and Administration » Communication

Experience: 5 - 10 years

Effective communication is key for QA analysts to collaborate with developers, product managers, and other stakeholders.

Office and Administration » Problem Solving

Experience: Less than 6 months

involve identifying existing problems, analyzing them to determine their scope.

Other Skills

Basic Information

Age: 46

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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