Operations & Administrative Virtual Assistant | Process Improvement | Customer S

Strong background in operations management from my experience as a production engineer, where I monitored workflows, improved processes, coordinated teams, and ensured operational efficiency. Skilled in task tracking, reporting, and process optimization.

Skilled in accurate data entry, spreadsheet management, record updating, and database organization. Experienced in handling large volumes of information with attention to detail using Microsoft Excel and Google Sheets.

Experienced in handling administrative tasks including document management, report preparation, scheduling, email coordination, and maintaining organized records. Proficient in using Google Workspace, Microsoft Office, and Trello to support daily business operations efficiently.

Experienced in scheduling appointments, organizing meetings, setting reminders, and managing calendars to ensure smooth coordination of tasks and deadlines using digital scheduling tools.

Experienced in organizing inboxes, responding to client inquiries, sorting priorities, and managing professional communication. Capable of drafting replies, follow-ups, and ensuring timely email correspondence.

Provided customer support through chat and email by addressing inquiries, resolving concerns, and ensuring a positive client experience. Strong communication skills with a focus on professionalism, timely responses, and customer satisfaction.

Skilled in scheduling meetings, coordinating appointments, and communicating with leads or clients to confirm availability. Organized and detail-oriented in managing schedules and follow-up communications.

Experienced in assisting with social media content posting, page management, engagement monitoring, and basic content planning. Familiar with creating visual content using Canva and scheduling posts for online engagement.