Voice-Based Customer Support & Outbound Sales Agent | BPO | SME Experience

Engages with prospective customers through outbound calls to promote products and services, build rapport, and generate sales opportunities. Demonstrates excellent communication, persuasion, and active listening skills to understand customer needs and provide accurate information. Follows call scripts, compliance guidelines, and performance metrics to meet sales targets while maintaining professionalism and customer satisfaction.

Provides efficient and customer-focused technical assistance by diagnosing and resolving hardware, software, and connectivity issues. Skilled in using CRM and ticketing tools to document cases, track resolutions, and ensure customer satisfaction. Demonstrates strong problem-solving abilities, active listening, and communication skills to deliver clear guidance and solutions. Ensures system uptime, supports process improvement, and maintains professionalism in high-pressure environments.

Responsible for detecting, investigating, and preventing fraudulent activities by analyzing transactions, account behavior, and customer data. Utilizes analytical tools and fraud detection systems to identify suspicious patterns and ensure the integrity of company operations. Collaborates with internal teams to assess risk, implement preventive measures, and recommend process improvements. Demonstrates strong attention to detail, critical thinking, and confidentiality in handling sensitive information while maintaining compliance with company and regulatory standards.

Performs outbound calls to engage potential or existing customers, promote products or services, and gather relevant information. Skilled in building customer relationships, handling objections professionally, and delivering persuasive yet customer-centered communication. Ensures accuracy in call documentation, follows company scripts and compliance policies, and consistently meets productivity and quality targets.