Customer Service Representative / SME Subject Matter Expert

Working as a United States Healthcare technical support for 6 months, we are supporting Member, Providers and Employers on that Role. Taking inbound Calls, Email, Chat and Outbound calls if needed, to provide a excellent Customer Service for our clients. We are focused on the website and application of the insurance company by helping Members, Providers and Employers to Create, Register and reset the password if needed to our portal.

US Healthcare Provider Services we are supporting our providers regarding on the Status of their Claims, Medical Records and Appeals. I am promoted after 3 months from Agent to SME or Subject Matter Expert I am taking escalated phone calls from the agents, supporting the Team for Complex Phone calls, also supporting the agents by doing a One by One Coaching Discussing the HIPAA Protocols to ensure that we meet the Quality of the calls of the Representatives. I am also doing a Outbound calls to our providers to follow up a missing information on the claim, if the claim is pending.