Language & Communication Skills
Excellent communication skills in Mandarin, English, Filipino, and Hokkien Chinese
Translation and interpretation (documents, real-time meetings, training sessions)
Cross-cultural communication and adaptability
Customer & Client Service Skills
Strong customer service and client relations management
Handling technical support calls, chats, and tickets with professionalism
Needs assessment and tailoring services to client requirements
Building and maintaining positive client relationships
Technical & IT Service Skills
Technical troubleshooting and problem-solving (Service Desk, L1 Analyst roles)
Knowledge base utilization and documentation updates
Familiarity with IT support procedures, escalation, and routing systems
Application and service delivery support for multinational companies
Management & Leadership Skills
Team coordination and supervision (Mandarin team coordinator experience)
HR and Operations management (recruitment, onboarding, training support)
Staff scheduling, monitoring, and performance management
Collaboration across departments for organizational efficiency
Training & Teaching Skills
English language instruction (various proficiency levels, one-on-one and group)
Lesson planning, curriculum alignment, and learner assessment
Developing engaging teaching materials and workshops
Language training and cultural sensitivity workshops for employees
Sales & Business Development Skills
Bilingual sales and client acquisition (Silversea, Uniquest experience)
Lead generation and identification of potential clients
Presentation and persuasion skills tailored to client needs
Organizational & Administrative Skills
Document preparation and translation management
Maintaining accurate records and databases
Confidential information handling and compliance awareness
Adaptability to different schedules and dynamic work environments
Experience: 2 - 5 years
Experience: 5 - 10 years
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