With close to two years of practical experience in customer support, I’ve developed a solid expertise in delivering technical assistance through both voice and chat channels. My career began as a Technical Support Specialist, where I spent 7 months handling voice-based queries and 9 months resolving issues via chat. I then progressed into a Subject Matter Expert role, supporting both voice and non-voice operations for another 7 months. This journey highlights my dedication to quality service, versatility across communication platforms, and a strong grasp of customer-centric problem-solving.
Experience: 6 months - 1 year
Coordinated property listings across multiple MLS platforms (AZ, TX), ensuring compliance with regional requirements. Drafted polished MLS‑style descriptions, directions, and school guides for marketing purposes. Communicated with agents, sellers, and buyers to confirm documents, disclosures, and scheduling of photoshoots/sign installations. Managed transaction timelines, tracked verification codes, and facilitated smooth listing activation. Provided client‑ready email enhancements and internal ops notes for efficient workflow.
Experience: 1 - 2 years
Multichannel Communication, Technical Troubleshooting, Collaboration, CRM & Ticketing Systems, Problem Solving, Team Coaching & Mentorship Huddle Facilitation.
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