Healthcare BPO professional with almost 4 years experience, progressing from Customer Service Agent to a Leadership role. Experienced in handling major U.S. healthcare accounts including Florida Blue, UnitedHealthcare, and Centene Corporation (Ambetter), delivering high-quality member support through strong communication, problem-solving, and team leadership.
Experience: 2 - 5 years
From CSR to Operations supervisor specializing in health care services
Experience: 6 months - 1 year
Handled multiple start up healthcare accounts
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