Chelle
Customer Service, Real-time Analysis, Process Optimization
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
July 6th, 2026 (5 days ago)
Member Since
September 29th, 2025
Profile Description
With almost 8 years of experience in customer service and real-time analysis in a BPO company, I’m confident I can bring the heat to your team. As a seasoned customer service pro, I’ve honed my skills in handling diverse customer needs, resolving issues, and exceeding expectations. My experience as a real-time analyst has also given me a keen eye for detail, allowing me to identify trends, optimize processes, and drive results.
I’ve developed strong analytical and problem-solving skills, which I believe would be a huge asset to a team. I’m all about delivering top-notch service, driving efficiency, and contributing to business growth.
Top Skills
Customer Support » Healthcare
Experience: 2 - 5 years
I have experience working with Wellmark, a leading health insurance provider serving Iowa and South Dakota, where I successfully managed inbound provider calls related to billing inquiries, insurance coverage details, and other policy-related concerns.
Customer Support » Customer Service
Experience: 2 - 5 years
With experience in handling customer queries and providing technical support at Bell Canada, I possess strong communication and problem-solving skills, with a proven track record of delivering excellent customer service and resolving complex issues.
Human Resources » Workforce Management
Experience: 2 - 5 years
As a Real-Time Analyst at Bell Canada, I was responsible for monitoring and analyzing key performance metrics to ensure adherence to KPIs and organizational targets. I utilized data-driven insights to identify trends, optimize processes, and drive performance improvements, ultimately contributing to the achievement of business objectives.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
As a Technical Support Representative, I effectively troubleshoot and resolved technical issues for a caller, utilizing active listening skills to understand their concerns and providing timely solutions. I also addressed their billing inquiries, providing transparent explanations of charges and offering flexible payment options, ultimately resolving the issue to the customer's satisfaction. Through empathy, clear communication, and problem-solving skills, I ensured a positive customer experience, fostering trust and loyalty.
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Pablo City, Laguna
- Tests Taken
- IQ
- Score: 106
- DISC
- Dominance: 19
- Influence: 21
- Steadiness: 32
- Compliance: 28
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.