Virtual Assistant / Customer Service

I managed client invoices by processing refunds, adjusting costs and sales of bookings, and ensuring accurate billing. I created and generated Virtual Credit Cards (VCC) as a payment method for hotels, checked payment statuses, and monitored VCC activity to confirm successful transactions. This required strong attention to detail, coordination with hotel partners, and reliable handling of financial records to support smooth travel operations.

I managed hotel reservations by handling client requests through calls and emails, confirming bookings with hotel partners, and ensuring all details were accurate. I coordinated schedules, resolved booking issues quickly, and kept clear records to avoid errors. This helped clients feel confident their accommodations were properly arranged.

I have built strong client relationships through clear communication, timely responses, and consistent follow‑through. In my customer service and travel booking roles, I handled inbound and outbound calls, emails, and reservations, ensuring clients felt heard and supported. By resolving issues quickly and keeping accurate records, I maintained trust and long‑term satisfaction. My focus has always been on reliability, empathy, and making sure clients receive the service they expect.

I managed supplier payments by handling refunds, adjusting booking costs and sales, and keeping records accurate. I was responsible for creating and issuing Virtual Credit Cards (VCC) as hotel payment methods, monitoring payment progress, and verifying VCC status. This role required precision, strong coordination with hotel partners, and dependable financial management to ensure smooth travel operations.