Overview
Looking for full-time work (8 hours/day)
at $4.82/hour ($928.00/month)
Bachelors degree
Last Active
July 7th, 2026 (6 days ago)
Member Since
September 28th, 2025
Profile Description
Resource has a 14 years experience in the Outsourcing industry and more than 1 year of experience in Program and Project Management. He has a background in customer service, billing, service order requests, network and support center. Experienced in handling personnel as a Team Lead ensuring that metrics and deliverables are being met. Also responsible for monitoring the team’s quality output and performance.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 2 - 5 years
Monitor Inventory standing - Inflow of volume by Hour & possible forecasting for the month. Overseeing and monitoring of productivity per agent and per Team to ensure deliverables have been meet. Review overall KPI performance per week/month. Identify process gaps, recommend and implement continuous improvement and help establish process in updating training documents. Connect via 1:1 session with the team members to identify process gaps or productivity issues.
Customer Support » Customer Service
Experience: 2 - 5 years
Monitor and resolve service order issues for customer to ensure a timely internet connection of the customer.
Office and Administration » Calendar Management » Scheduling
Experience: 1 - 2 years
Scheduler Role for onsite visit/review. Handle quality and client calibration. Monitor Queue. Management and assists the team in monitoring their queue tickets. Ensure that all has followed established policies, procedures and methods. Escalates production issue to the team leader that cannot be resolved.
Other Skills
Office and Administration » Email Management
Experience: Less than 6 months
Office and Administration » Administrative Support
Experience: 6 months - 1 year
Accounting » Accounts Receivable » Billing
Experience: 1 - 2 years
Responsible for resolving complex reading transactions to process billing adjustments to the accounts, and responsible for correct service order raise for new connection of gas and electricity.
Project Management
Experience: 1 - 2 years
Responsible on some of admin tasks such onboarding/off boarding of resources, requesting accesses, extracting reports from JIRA, etc. Responsible on release planning by monitoring and chasing the progress of activities/milestones to ensure a timely closure of change request. Ensuring that the slides were up to date to be used for external and internal meetings. Responsible of plotting the POs received and doing the billing and invoicing the client accurately.
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro City, Misamis Oriental
- Tests Taken
- IQ
- Score: 93
- DISC
- Dominance: 26%
- Influence: 31%
- Steadiness: 22%
- Compliance: 21%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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- Steven Rapposelli
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