Technical Support Engineer

Overview

Looking for full-time work (8 hours/day)

at $5.42/hour ($1,047.26/month)

Bachelors degree

Last Active

July 15th, 2026 (today)

Member Since

September 26th, 2025

Profile Description

I am a Technical Support and Service Desk Engineer with over five years of professional experience specializing in high-availability enterprise infrastructure, virtualized environments, and network diagnostics. Holding a Bachelor of Science in Electronics Engineering, I combine a deep, analytical foundation with a highly structured approach to Level 1, 2, and 3 technical operations. My expertise spans robust systems and technologies, including Oracle Acme Packet SBCs, FusionLayer Virtual DHCP, VMware ESXi/vCenter, and Linux administration.


Throughout my career, I have maintained a strong track record of protecting system uptime and optimizing incident management workflows. By leveraging automation through Bash scripting and proactively monitoring server environments, I have successfully reduced manual incident resolution times by 30% to 40%. Whether executing nationwide firmware upgrades, handling cross-functional project coordination, or navigating complex network protocols like the TCP/IP stack and the DHCP DORA process, I focus on delivering seamless service transitions with minimal client disruption.
As a remote technical professional, I am highly disciplined, self-motivated, and fully adapted to demanding, 24/7 mission-critical operations.

I am dedicated to continuous professional growth—backed by certifications in Oracle SBC solutions, CompTIA Linux+, and VMware vSphere Foundations—and I take pride in translating intricate technical issues into clear, actionable guidance for both engineering teams and enterprise clients.