• Do triage support for a clinic
• Sort referrals sent by Medical Providers and Law Firms
• Gather patient medical records and upload them to EMR (EclinicalWorks) to ensure they are readily available.
• Contact the Law Firm and Medical Insurance to confirm patient benefits
Experience: 2 - 5 years
I have upselling experience with a telco company, selling their TV, Internet and phone products to customers. I honed my skill in asking what clients' needs and align it with the products I sell
Experience: 1 - 2 years
I have worked in a US Healthcare insurance for more than 2 years, I am very knowledgeable in healthcare terminologies and how to handle client concerns.
Experience: 5 - 10 years
I have been working in the BPO industry for 8 years. With my experience, I have honed my customer service skills, developed natural empathy and learned the art of probing. I can resolve complicated client issues with professionalism.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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