I used to be a Quality Coach for almost 3 years and prior to that i was a CS from catering internet and telecommunication. I mold and teach agents towards success and do side by side monitoring giving instant feedback on how to manage calls efficiently, and knowing the product well, giving daily reports to the manager to see the progress of the team. We also take escalation calls from agents to better assist them that is beyond their control.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.