Ella

Quality Assurance Analyst | Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 18th, 2026 (6 days ago)

Member Since

September 24th, 2025

Profile Description

I’m an experienced Quality Assurance Analyst and Customer Service Representative with a background in the airline industry. Skilled in call monitoring, performance evaluation, and delivering excellent customer support across voice, back-office, and social media channels.
As an aspiring Virtual Assistant, I bring strong organizational, communication, and multitasking skills to help businesses streamline operations and improve customer experience. Reliable, detail-oriented, and eager to contribute to your team’s success.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Customer Service Representative (Voice, Back Office, Social Media & Chat) – Delivered prompt and professional support across multiple channels, resolved customer inquiries and concerns efficiently, maintained accurate records, and ensured a positive experience for clients while upholding brand standards.

Office and Administration » Quality Assurance

Experience: 1 - 2 years

Monitored and evaluated customer interactions to ensure compliance with company standards, identified strengths and areas for improvement, provided actionable feedback, and supported process enhancements to boost customer satisfaction and team performance.

Other Skills

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacolod City, Negros Occidental

Tests Taken: IQ
Score: 131

Government ID: Sign Up with Pro Account to View

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