Customer Service / Technical Support / Appointment Setter

I have extensive experience providing technical support in the telecom industry, working with Sprint, T-Mobile, and Verizon. Skilled in troubleshooting mobile devices, network connectivity, and account-related issues, I consistently deliver clear solutions while maintaining customer satisfaction. Adept at guiding clients through technical processes, documenting cases in CRM systems, and ensuring compliance with company policies. My background demonstrates strong problem-solving, patience, and communication skills in high-volume call environments.

I have hands-on experience in accurate and efficient data entry, managing large volumes of information with attention to detail. Skilled in updating records, verifying customer information, and maintaining databases to ensure compliance and reliability. My background in BPO and support roles has strengthened my ability to handle sensitive data, meet deadlines, and deliver error-free documentation in fast-paced environments.

I bring 5 years of experience in the BPO industry across three companies, specializing in customer service. Skilled in handling high-volume calls, resolving client concerns, and delivering professional support in fast-paced environments. Proven ability to maintain customer satisfaction while adhering to company policies and performance targets.

I have experience handling a wide range of administrative tasks, including scheduling, data entry, and document management. Skilled in organizing records, coordinating communications, and maintaining CRM systems to support daily operations. Adept at multitasking, prioritizing assignments, and ensuring accuracy and compliance in fast-paced environments. My background across BPO and virtual assistant roles has strengthened my ability to provide reliable, detail-oriented support to teams and clients.

I have strong experience in lead generation, specializing in identifying, qualifying, and connecting prospects to targeted campaigns. Skilled in conducting outreach, verifying customer information, and matching clients to suitable programs, I consistently deliver high-quality leads that support sales and marketing goals. My background includes Medicare/Medicaid pre-qualification, debt settlement campaigns, and BPO environments, where I developed expertise in compliance, professional communication, and CRM management.