Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelors degree
Last Active
July 2nd, 2026 (7 days ago)
Member Since
September 22nd, 2025
Profile Description
Dedicated and detail-oriented professional with nearly three years of experience in the BPO industry, specializing in healthcare support. Skilled in assisting patients and healthcare providers with insurance processes, medical software, claims management, and benefits inquiries. Proficient in HIPAA compliance, patient-focused communication, and customer service excellence. Adept at using Microsoft Office and call center tools, with a strong ability to handle complex healthcare concerns accurately and efficiently. A graduate of Bachelor in Elementary Education, bringing a unique blend of healthcare knowledge, administrative skills, and teaching background.
Top Skills
Customer Support » Insurance » Medical Insurance
Experience: 2 - 5 years
With 3 years of experience in the BPO industry, I have developed strong expertise in healthcare customer support, particularly in handling medical insurance-related inquiries. I assisted members of Blue Cross Blue Shield from multiple US states with their medical and prescription benefits, claims processing, premium billing concerns, insurance ID card requests, and in-network provider searches. My work required a deep understanding of the US healthcare system, various medical software platforms, and strict adherence to HIPAA compliance standards. I am skilled in delivering clear, patient-centered communication and resolving complex issues efficiently, making me a valuable asset in virtual healthcare support roles.
Other Skills
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu City
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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