Bernadine

Versatile VA | Admin, Customer Service & Healthcare Support

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

July 2nd, 2026 (6 days ago)

Member Since

September 21st, 2025

Profile Description

Hi, there! I'm Nadine and I’m a versatile Virtual Assistant with hands-on experience across customer service, case management, administrative support, marketing campaigns, and healthcare-related tasks. I help businesses streamline operations, manage communications, and ensure projects run smoothly.
I specialize in:

• Administrative & Data Support: Email management, calendar coordination, CRM updates, spreadsheets, and general office tasks.
• Customer & Client Care: Handling inquiries via email, chat, or calls; following up to ensure satisfaction; resolving issues efficiently.
• Marketing & Social Media Support: Content reposting, scheduling, and campaign tracking.
• US Healthcare-Adjacent Admin Support: Experience supporting insurance verification and other healthcare administrative tasks professionally.

I also specialized in: CRM and EMR tools: I'm proficient in utilizing these tools and other internal software systems to streamline processes and enhance productivity.

Why work with me? I'm not just a Freelancer - I’m a trusted operations partner. I'm a versatile Virtual Assistant and I’ve worked on every side of the business—customer service, case management, administrative support, marketing coordination, and even healthcare-related tasks—which gives me a 360° understanding of how operations truly run. Because I’ve handled front-end communication and back-end admin work, I know how to keep processes smooth, organized, and efficient from start to finish.

I bring the adaptability of someone who has supported multiple industries.
I’m organized, proactive, and detail-oriented, with strong English communication skills for email, chat, and calls. I thrive in environments where reliability, efficiency, and accuracy are valued, making me a trusted partner for both administrative and healthcare-adjacent tasks.

Top Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

Accurate and detail-oriented in managing large volumes of information. Skilled in entering, organizing, and verifying data using tools like Google Sheets, Excel, and CRM platforms. Able to maintain efficiency while ensuring data integrity and confidentiality. Experienced in handling administrative tasks, record management, and reporting with minimal supervision.

Customer Support » Customer Service

Experience: 2 - 5 years

Delivered excellent customer service and resolved inquiries efficiently in a high-volume environment. Handled escalations with professionalism and care, ensuring customer satisfaction. Experienced in Customer Service, Sales & Escalation Handling. Proficient in Microsoft Office, Google Workspace, Canva and CRM tiools.

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Managed client cases with confidentiality, accuracy, and attention to detail. Coordinated resources and follow-ups to ensure customer needs were met. Maintained precise records while resolving escalated concerns effectively. Strengthened organizational and critical thinking skills through sensitive case handling.

Other Skills

Design » Graphic Design » Canva

Experience: 2 - 5 years

I have working knowldege of Canva and can create simple, clean designs for social media posts, flyers, and presentations. I enjoy organizing visuals and making sure they look neat and professional. Familiar with Canva for creating social media graphics, flyers, and basic marketing materials.

Professional Services » Legal Services » Case Management

Experience: 2 - 5 years

Managed client cases from intake to resolution, ensuring high-quality support, timely follow-ups, and accurate documentation. Acted as the primary point of contact for clients, coordinating services and maintaining strong communication to meet client needs effectively.

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”