E-commerce, Customer Service Representative and Cold Calling

Overview

Looking for full-time work (8 hours/day)

at $3.97/hour ($768.00/month)

High school diploma

Last Active

July 1st, 2026 (8 days ago)

Member Since

September 20th, 2025

Profile Description

Hi! I'm Glaiza, a highly motivated and experienced Appointment Setter and Sales Support Specialist with a strong background in both voice (calls) and non-voice (chat, email, CRM) communications in a BPO/ Call Center Agency.



I help businesses grow by generating leads, setting qualified appointments, and providing responsive, professional customer support. Whether you're in healthcare, real estate, digital services, or B2B sales, I offer efficient and dependable service to connect you with the right prospects.



I also bring valuable experience working with Shopify, ShipStation, and HelpScout, helping clients manage e-commerce operations, order fulfillment, and customer support tickets with precision and care.



? Services I Offer:



- Outbound & inbound calling for appointment setting and follow-ups

- Cold and warm calling for lead generation and qualification

- Non-voice communication via email, live chat, and CRM platforms

- Sales support and lead nurturing

- Calendar and schedule management

- Data entry and CRM updating (HubSpot, Zoho, GoHighLevel, etc.)

- Customer service and client retention support

- Shopify store management and order processing

- Shipping and fulfillment support via ShipStation

- Customer support ticketing and live chat management using HelpScout



? Tools & Platforms I Use:



- Dialers (JustCall, GoHighLevel, etc.)

- CRM Systems (HubSpot, GoHighLevel)

- Email/Chat Tools (Gmail, Outlook, LiveChat, Intercom, Zendesk, HelpScout)

- E-commerce Platforms & Shipping (Shopify, ShipStation)

- Calendars & Scheduling Tools (Calendly, Google Calendar)



Why Work With Me?



???? Confident and clear communicator on calls

???? Strong written communication for chat/email

???? Sales-minded with a focus on conversions and quality leads

???? Organized, reliable, and deadline-driven

???? Professional, friendly, and client-focused

???? Self-starter with a "get-it-done" attitude



Let’s work together!



If you're looking for someone who can handle calls, manage schedules, close appointments, support your sales team, and provide expert assistance with Shopify, ShipStation, and HelpScout — I’m ready to help. Let’s talk about how I can add value to your business today.



Feel free to message me—I'm available and ready to get started!