Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Bachelor's degree

Last Active

June 25th, 2026 (today)

Member Since

April 29th, 2017

Profile Description

~Career Snapshot~

Sales, Customer Service, & Technical Support Representative

- Outbound sales experience focusing on discount cards, credit card acquisition & online advertising
- Provisioned automobiles of car owners for their subscription-based service for in-vehicle safety, security, and convenience features
- Assisted pharmacists and medical professionals in the authorization of their patients' medications and medical procedures
- Assisted DSL customers with their internet connectivity issues by providing Level 1 support through computer optimization and networking solutions
- Offered premium packages for out-of-scope issues (Level 2 support)
- Scheduled dispatches for a technician visit, leveraging CRM (Customer Relationship Management) tools to enhance customer interactions and streamline service processes
- Conducted documentation of calls with the observance of Average Handling Time (AHT)

Trainer

- facilitated training sessions to equip them with proper tools to qualify to the industry’s needs and prerequisites
- Accomplished coaching sessions involving trainee’s progress report and areas of improvement

Freelancer

- Wrote research and SEO articles
- Wrote localized English web content about automobiles in the Philippines
- Reviewed voice recordings of voice talents
- Did translation tasks on certificates, cryptocurrency, FB game, & mobile phone’s UI
- Post-Editing of Machine Translation [PEMT - English-Filipino] (medical equipment, informed consent, company policies, & IT & software)
- Accepting annotation tasks (Data Labeling)
- AI evaluation - XSTS