Emmanuel

Social Media Manager, BPO employee for 12 years, General VA

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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (yesterday)

Member Since

September 18th, 2025

Profile Description

Conducted performance evaluations for agents to ensure compliance with quality standards.
Identified customer dissatisfaction triggers and recommended actionable solutions to improve customer experience.
Collaborated with operations teams to implement process improvements, resulting in higher customer satisfaction scores.
Delivered exceptional customer support across voice and non-voice accounts, consistently ranking as a top-performing agent.
Handled escalations and complex issues with professionalism, achieving high first-call resolution rates.
Mentored new agents, sharing best practices to boost performance and efficiency within the team.

Top Skills

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Daily call listening as QA to spot opportunities of an agent and provide coaching to improve the agents skill. Conducted performance evaluations for agents to ensure compliance with quality standards. Identified customer dissatisfaction triggers and recommended actionable solutions to improve customer experience. Collaborated with operations teams to implement process improvements, resulting in higher customer satisfaction scores. Delivered exceptional customer support across voice and non-voice accounts, consistently ranking as a top-performing agent. Handled escalations and complex issues with professionalism, achieving high first-call resolution rates. Mentored new agents, sharing best practices to boost performance and efficiency within the team.

Other Skills

Basic Information

Age: 33

Gender: Male

Website: Sign Up with Pro Account to View

Address: Minglanilla, Cebu

Tests Taken: IQ
Score: 115: DISC
Dominance: 29
Influence: 26
Steadiness: 25
Compliance: 20: English
C2(Advanced/Mastery)