Problem Solving, Data Analysis, Microsoft Office, Bank Reconciliation, Graphic D

● Recruited new members, conducted Pre-Membership Seminars, and supported product/service promotions. ● Managed social media campaigns, analyzed engagement data, and improved community engagement. ● Assisted in sales documentation, benefit processing, and promotional activities.

Monitored payables and receivables, processed payroll deductions, and prepared SOA for delinquent accounts. ● Managed loan applications, disbursements, and legal documentation to ensure compliance and timely processing. ● Coordinated fund transfers, check disbursements, and reconciliations to maintain financial accuracy.

● Processed and validated large-scale data sets to ensure integrity and accuracy. ● Consistently met production targets while maintaining quality and timely submissions. ● Prepared data for archiving and monthly reports on activities and productivity.

● Served as the first point of contact for clients and technical issues, ensuring timely resolutions. ● Supported six major projects by preparing reports, updating documents, and maintaining confidentiality. ● Built strong client relationships through effective communication and problem resolution.

● Monthly data gathering for Reports and Analysis to generate performance reports with key data points ● Accurately analyze collected data for the various department reports ● Conduct regular BESH ticket audit for hygiene ● Plan, facilitate and oversee the service transition of applications by the project team to the department units and collaborate with them on performance monitoring and improvement actions ● Promote awareness of the Service Transition Framework ● Participate in the vendor evaluation process of new applications of IT solutions for the Bank ● Document gaps against BDO standards and commitments to address these gaps ● Maintain and cascade the Support Vendor Requirements Checklist ● Communicate written and verbal forms of analysis results to stakeholders and update Management on transition status